Ronnie Bock's Kerrville RV Clients' Testimonials
Winnebago Coach & Forest River Class A Sales Texas
Read what our customers have to say!
Denis and Sandy
January 7, 2010
Received by Email written to our service department, BJ Lemm
I could not find a way to place a comment online!
We would go out of our way to do business with you people in the future just because of you!!!
This is our 2nd motorhome and we are in the market to move up in a high end rig. +or - $350,000.
We buy new and have been full time for the last 3.5 years. We travel all over N. America all year.
Thanks
Kim and Carol
November 19, 2009
Received by Website Email Form
We would like EVERYONE to know how happy we are with the used Itasca motorhome we purchased at Kerrville RV. We found the motorhome on-line and exchanged e-mails about trading. When we felt we were ready to talk to someone, we had the pleasure of talking to Ronnie. We were able to make a deal on the phone. We were not able to make in the Texas for 3 more weeks. When we arrived in Kerrvile we were welcomed by Todd Bock. We were amazed at how wonderful everyone at the RV dealership treated us, from Todd, Ronnie, Marsha, and Kari in the office to Kelly, BJ, and Rich in the service department. We were treated well even after we had signed the papers on the RV. During the walk-through we found a few problems, some minor, some major, but they were promptly and willingly taken care of. We have never dealt with a more caring dealership, whether automotive or RV. These people are great!
We will spread the word to anyone looking for a new or used RV. We had never been to that part of Texas before and enjoyed the area alot. Thank you Todd and everyone else at Kerrville RV.
James and Rocky
October 20,2009
Ronnie Bock's Kerrville RV
1600 Sidney Baker
Kerrville, TX 78028
Dear Ronnie:
I wanted to inform you of my recent RV maintenance experience with your dealership in Kerrville. I recently purchased a new Winnebago Tour from another dealer and drove it to Kerrville, Texas to visit friends.
Upon my arrival in Kerrville, I found that I had several electrical issues with the coach. Being new to motor home ownership, I had no idea what was wrong and also had no idea where to turn for help locally. Through a friend, I found out about your dealership and turned to the folks there for help, and or advice...whichever I could get! My first contact on the telephone was with BJ in the service department. She was quick to inform me they would do everything they could to quickly resolve our electrical problems. I drove the coach to Kerrville and your staff went to work. Kelley Hanks quickly diagnosed the problem...bad batteries. That afternoon we started looking for assistance from Winnebago to replace the batteries. BJ was very conscientious in pursuing a resolution...even on a day while she was home sick! Now, that is customer service. The next day, new batteries were delivered and Kelley installed them. He also cleaned up the battery acid mess in my battery trays and painted them before installing the new batteries. Problems solved. Kelley also generously shared his knowledge with us about several technical questions we had about electrical systems, hydraulic systems and operating techniques.
Since then, I bought a new dinghy vehicle and Kelley rigged it for towing. He did a very professional job and thoroughly briefed us on towing hardware and procedures. Kelley had been in the RV maintenance for many years and knows RV systems inside and out. He has a wealth of technical knowledge and skill. He has been working with your dealership over 17 years, which says a lot about him as an employee, and you as an owner and boss.
Congratulations on your recent selection as a Winnebago dealer. Winnebago, and Winnebago customers are fortunate to have you as a dealer in the Winnebago network. A lot of dealerships sell RV's but not all of them deliver service in equal proportions! You, and all of your staff, made us feel welcome...and treated us like valued customers. I can assure you, that you have made us loyal customers. Whether it is accessories, maintenance, or purchase of a new coach...Ronnie Bock's Kerrville RV will be our destination. We can, and will, highly recommend your dealership to anyone and everyone we meet. Thanks for everything!!
Sincerely,
James and Rocky
W.M. (Bill) Winn
"I want to compliment your Service Department on the way they responded to a problem that I had on my Alfa Fifth Wheel on Dec. 29, 2000. after it had been repaired.While towing the fifth wheel back home down Junction Highway, I recognized that there was a serious problem, and pulled off the road. Coincidentally, Kelly Hanks was passing in the opposite direction and saw my predicament. Kelly turned around and came back to offer his help. He phoned to get the proper tools brought to the site, and sent me on my way, assuring me that he would take care of the problem. He then towed the RV back to the Service Department.On Jan. 2, I came to pick up my RV, not knowing what had gone wrong. Danny Lena was so very helpful in explaining to me what had happened, answered all my questions, and assured me that the problem was repaired, and "all systems were checked and ready to go."I have always received only the highest quality service from your Service Department. Your employees have been courteous and knowledgeable with every problem they have solved. I especially want to thank Kelly Hanks and Danny Lena for going the extra mile with all their help."
Ben and Sue Loganbill
"We want to thank everyone at Kerrville RV for making Lone Star's 35th anniversary a very special occasion. The members were very impressed with your sales team and service people (I hope you made a sale or two). We were told over and over how good the dinner the entertainment was and how impressed they were with the "family" dealership! Again, we thank each and every one of you for your help and looking forward to seeing you all again soon!"
Jim and Mary Hargrave
"Thank you for hosting our overnight stay at the RV Resort and also for a great dinner. It was a pleasure to do business with the people on your staff. Everyone was very nice to us. We feel very blessed because we feel like the "Palm Breeze" is just the right coach for us. Thanks!"
Jim and Ruth Mosley
"For Ronnie Bock: Ronnie, it looks like, at this point, that our dealings with you regarding the purchase of our 2000 Bounder are complete. May we say that we believe that you are the most honest, trustworthy car/rv dealer that we have ever encountered. In our lifetime, we have purchased many cars and several RVs from various dealers around the country. It has been our experience that we always need to approach these vehicle purchasing situations with a great deal of suspicion and apprehension and, in most cases, our fears have been well founded. Even though we ended up making a purchase, we realized afterward that we had been cheated on some way or promises and commitments made to us were not fulfilled.In looking back over our experience in dealing with you and your people, we are totally satisfied with everything that occured. Every promise and committment you made to us was fulfilled to our complete satisfaction. Scotty, Jennifer, and Danny did everything they could to make sure that we were well taken care of. Undoubtedly, their positive attitudes are the result of your Christian leadership.Not that we think that you would ever need one, but if you someday encounter customer who appears to have qualms about dealing with you, please have that customer give us a call to receive a top-notch positive recommendation.Thank you very much for dealing with us."
